Customer Service

It’s quite simple really. . . . if we don¹t provide the best possible service, how can we expect to retain our customers.

It’s tough out there. We retain customers by having A full time working office based in Dumfries town centre. We are open 8.30am -  4.30pm, Monday to Friday.

Two full time cleaning supervisors visiting cleaners to ensure the highest of standards.

A telephone “checking-in” system to ensure the full number of hours are worked.

A dedicated home cleaning coordinator ensuring service to our domestic customers.

Criffel Cleaning Services can provide

• Fast response times
• Over 100 cleaning staff employed locally ensures relief cover for holidays/illness (automatically arranged by Contracts Supervisor)
• Supervisors that visit cleaning staff during their shifts to liaise and advise where necessary
• Local support and resources
• Full time manned office in Dumfries
• Full time Manager and Supervisors based in Dumfries
• Local supplier of chemicals and materials
• Equipment repairs carried out “in-house” ensures minimal downtime
• Carpet cleaning and hard floor maintenance service available