customer services:
It's quite simple really. . . . if we don¹t provide the best possible service, how can we expect to retain our customers.
It's tough out there. We retain customers by having A full time working office based in Dumfries town centre. We are open 8.30am - 4.30pm, Monday to Friday.
Two full time cleaning supervisors visiting cleaners to ensure the highest of standards.
A telephone "checking-in" system to ensure the full number of hours are worked.
A dedicated home cleaning coordinator ensuring service to our domestic customers.
Criffel Cleaning Services can provide
- Fast response times
- Over 100 cleaning staff employed locally ensures relief cover for holidays/illness (automatically arranged by Contracts Supervisor)
- Supervisors that visit cleaning staff during their shifts to liaise and advise where necessary
- Local support and resources
- Full time manned office in Dumfries
- Full time Manager and Supervisors based in Dumfries
- Local supplier of chemicals and materials
- Equipment repairs carried out "in-house" ensures minimal downtime
- Carpet cleaning and hard floor maintenance service available